Minister Urges Tourism Operators To Improve Service Delivery

FCT minister, Malam Muhammad Musa Bello has called on the operators in
the tourism sector to change their attitude towards service delivery
by ensuring that the environment is clean and available facilities
work to optimum standards if they were to turn around the fortunes of
the industry.

Speaking when he received a delegation from the National Institute for
Hospitality and Tourism (NIHOTOUR), in his office yesterday, Bello
noted that emphasis must to be placed on better service delivery if
the country were to unbundle the tourism sector and make it a major
revenue earner.
“We have to work on service delivery. It’s not really the quality or
sophistication of what we provide. Some of the places you go, you find
that really, the furniture is simple, locally made, the buildings are
locally made. But the facilities work. The cleanliness is emphasized.”
The minister pointed out that the complaint generally by most people
that visit the country is that the quality of service being provided
is not good enough when compared to what is obtainable in other
climes.
According to him, “A lot of people get put off by the way we receive
them at the airports, the way we treat them in the buses, the way we
treat them at the hotel reception points, the way we clean their rooms
and the way we provide them service generally. I think, if as
Nigerians we are able to really improve on that aspect, it’s going to
be a huge catalyst in trying to revamp and really get the full
potential of the tourism sector.”
He reiterated the willingness of the administration to partner with
the stakeholders in the tourism sector by making available accurate
data of all tourist destinations in the FCT as well as facilities for
the training and retraining of manpower in the sector.
While stressing that the FCT Administration shares the vision of
achieving a massive turnaround in the tourism sector, the minister
however called for synergy among the major players in the industry.
Earlier, the DG, NIHOTOUR, Mrs. Chika Balogun said there is need to
reposition the FCT to become a major destination that will attract
conferences, not only within Nigeria but from the West African
sub-region as well as the rest of the world. ELANZANEWS.M

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